Help
Questions,
answered.
The things people ask most about the collection, the ritual and getting it to your door.
01
In what order should I use the five products?
The collection is built as one ritual, day through to night: Polar Cleanser, then Glacial Glow, then Frostveil Serum, then Fjordshield in the morning, and Aurora Night Shield at night. Each step prepares the skin for the one after it.
02
Can I use only part of the collection?
Yes. Every product is formulated to stand on its own. Most people begin with the cleanser and the serum and add the rest as their routine settles.
03
Are the products suitable for sensitive skin?
Every formula is free of added fragrance beyond the botanical extracts listed. Glacial Glow and Aurora Night Shield both contain acids, and Aurora Night Shield contains retinol, so introduce them every other night at first. If you are treating a specific skin condition, speak to your clinician before starting.
04
Where can I read the full ingredient list?
Every product page carries the complete INCI list exactly as supplied by the formulator, alongside the key actives and what each one does.
05
Where are the formulas made?
The formulas are developed with Nutricos Dr. Pilger and made in one of Austria's leading cosmeceutical laboratories. Every product page carries the complete ingredient list as supplied by the formulator.
06
How long does delivery take, and what does it cost?
Delivery is free on orders over 75 euro. Timings and carrier options are on the Shipping and Returns page.
07
Can I change or cancel an order after paying?
Email us as soon as you can and we will change or cancel anything that has not yet been dispatched. Once a parcel is on its way, the return process applies instead.
08
Do you ship outside the United Kingdom?
Prices are shown in euro and we ship across the EU and the UK. Destinations outside those are handled case by case, so please email before ordering.
Still stuck?
A person will answer.
Write to us at contact@nordicskincollection.com and we will come back to you — no queue, no ticket number. More ways to reach us are on the contact page.